I will put a premium focus on the principal foundational building blocks of Leadership, Communication and Exceptional Customer Service.

 

1.  LEADERSHIP:

Must define the direction of the team and empower them as individuals with Personal Leadership & Growth Development

 

2.  COMMUNICATION:

The essence of delivery – the direction, educating the customer on the recommendations, explaining value and benefits with a clear understanding that addresses any and all of the customer's questions and/or concerns.

 

3.  EXCEPTIONAL CUSTOMER SERVICE:

This is the overriding factor as to where the customers decide to park their dollars. We offer a special training manual addressing how to embrace these 3 key areas.

 

4.  POWER PACKED WORDS

I have coined the phrase "It has to be told to be sold ®" and how to use Power Packed words with confidence to educate customers so that they can make an informed buying decision.

 

5.  TEAM BUILDING & EMPOWERING

Will spend time team building with tire tech's and journeymen, service advisors, assistant service manager and service manager, selling achievable principle visions and dreams and on how to capitalize on opportunities.

 

6.  AUDIT REPORT

Deals with every aspect of your store specific business with 2 major sections on identifying new sales opportunities and development of a profit center, as well as covering 20 different topics.

 

7.  Turning on light bulbs & igniting the third factor

 

- finding the switch to turn ordinary staff into extra ordinary winners

- my thriving passion and focus is to help those who dare to dream to live in the treasures of their goals and how you can have ownership of your goals

- Two factors that prepare each of us is our education and experience. The third factor is to ignite the desire within us. Cultivating this factor I desire is key to our growth. This factor is largely untapped and propells us into a totally new level.

- igniting the power of the third factor – the potential that exists in us in largely untapped and unlimited

Question:  Who is better situated to help Dealers and staff realize their potential in the auto service department than one who has been there?

 

 

 

8. Learn to Spell Success With 

and create a strong business relationship which in time I trust will develop into a close friendship based on deep mutual respect.

 

 

 

9.  SIGNAGE DISC – the silent seller

Providing you with numerous signs that will impact service sales.