Within these manuals are the steps to unlock the Secrets of Profitability

Volume 1- "THE MAGIC OF AUTO CUSTOMER SERVICE" Understanding Leadership, Communication, and Exceptional Customer Service	Volume 2 - "THE MAGIC OF AUTO CUSTOMER SERVICE" Expanding on Leadership, Communication and Exceptional Customer Service
Volume 3 - "WHY GAMBLE - YOU HAVE A POT OF GOLD WAITING" Slicing and digesting the maintenance pie - creating the "pot of gold" that runneth-over.	Volume 4 - "BUILDING ON #1 - POURING GOLD" The #1 traffic driver with the highest frequency rate - the basic oil change.
Volume 5 - "ROLLING OUT MORE THAN TIRES" It takes the tire business to a totally new level.	Volume 6 - "STOP SEARCHING" Taking the #1 wear-out component - brakes - and stopping at the bank.
Volume 7 - "HEATING UP SALES WHILE ENJOYING COOL PROFITS" Analyzing the potential profits of the heating and A/C systems.	Volume 8 - "SHAKE RATTLE AND ROLL" Examining the profitability of the suspension components.
Volume 9 - "LOVE TO SERVE THY CUSTOMER" Taking auto customer service to a whole new level - providing a grand slam service!	Volume 10 - "IT DOES NOT MATTER WHERE YOU ARE, BUT WHERE YOU WANT TO FINISH" A review of your business using a new business model.
Volume 11 - "DEVELOPING YOUR NET WORTH WEALTH" This training module focus on creating bottom line of wealth from each area of the service centre Thousand upon Thousand of DOLLARS.	Volume 12 - "BEST PRACTICES" That and more...what makes the best the best.

Note: Volume 1 to 5 are complete and available. Volume 6 to 12 are at various stages, and will be available at a later date.